Terms of Service

These Terms of Service ("Terms") govern access to and use of LivFace, a liveness detection and identity verification platform (the "Service") operated by Sofloom Solutions FZ LLC ("Sofloom", "we", "us", or "our"). By creating an account, integrating our API or SDKs, or otherwise using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization.

1. Acceptance of Terms

By accessing or using the Service you confirm that you have read, understood, and agree to these Terms and our Privacy Policy. If you do not agree, you must not access or use the Service.

2. The Service

LivFace provides an API, hosted verification pages, and mobile/web SDKs that run challenge-response liveness checks and, optionally, ID document verification. We may add, change, or remove features at any time, and we may suspend the Service for maintenance, security, or legal reasons.

3. Accounts & Eligibility

You must provide accurate registration information and keep your account credentials and API keys confidential. You are responsible for all activity that occurs under your account and any sub-accounts created under it, including activity performed by team members you invite.

4. Acceptable Use

You agree not to:

• Use the Service to build or train a competing liveness/anti-spoofing product from response data;
• Attempt to circumvent, probe, or reverse-engineer spoof-detection or challenge logic;
• Submit biometric data for individuals without a lawful basis and appropriate notice/consent;
• Exceed rate limits, resell raw API access without authorization, or interfere with Service availability.

5. Verification Data

The Service processes camera frames, derived face embeddings, and — when ID verification is enabled — document images and OCR-extracted fields, in order to produce a pass/fail verification result. You are responsible for ensuring you have the legal right to collect and transmit this data to us and for providing any disclosures required by applicable law (e.g., biometric privacy statutes).

6. Fees & Billing

Paid plans are billed in advance on a recurring basis as described at checkout or in your plan configuration. Fees are non-refundable except where required by law. We may suspend access for accounts with a failed or overdue payment.

7. Super Admin Use

Certain personnel and customer representatives may be granted a "Super Admin" role within the LivFace admin console. Super Admin access is a privileged, internal-facing capability and is subject to the additional terms below, in addition to the rest of this Agreement.

7.1 Scope of access

The Super Admin role can, among other things:

• View platform-wide statistics and signup attribution, including UTM-tagged acquisition data;
• Create, edit, suspend, or delete user accounts and assign account roles and subscription plans;
• Create, edit, or remove billing plans and platform-wide verification settings (e.g. the liveness pass threshold);
• Generate and manage UTM tracking links used for attribution reporting;
• Edit platform content, such as these Terms of Service, using the admin console's content editor.

7.2 Restrictions

Super Admin credentials must not be shared. Super Admins must use this access only for legitimate account administration, support, and platform-operation purposes, and must not use it to access, export, or modify another user's verification data except as necessary to operate or support the Service. Actions taken under the Super Admin role may be logged and audited, and Sofloom may revoke Super Admin access at any time, with or without notice, including where misuse is suspected.

7.3 Third-party components

Where the admin console exposes rich-text or content-authoring tooling to Super Admins — for example, to edit this Terms of Service page — that tooling incorporates the HugeRTE editor, a third-party open-source component. Use of HugeRTE is governed by its own open-source license; see the project documentation at github.com/hugerte/hugerte-docs for reference. Inclusion of this component does not constitute an endorsement by, or affiliation with, its maintainers, and Sofloom is solely responsible for how it is configured and used within the Service.

8. Intellectual Property

Sofloom retains all right, title, and interest in and to the Service, including underlying models, software, and documentation. You retain ownership of your data. You grant Sofloom a limited license to process your data solely to provide and improve the Service.

9. Confidentiality

Each party will protect the other's confidential information with the same degree of care it uses for its own confidential information, and no less than reasonable care, and will use it only to perform under these Terms.

10. Warranties & Liability

The Service is provided "as is" without warranties of any kind. Liveness and identity verification results are probabilistic and are not guaranteed to be error-free; you remain responsible for decisions made using verification results. To the maximum extent permitted by law, Sofloom's aggregate liability arising out of these Terms will not exceed the fees you paid in the twelve months preceding the claim.

11. Termination

Either party may terminate for convenience with notice as described in your order form, or immediately for material breach that is not cured within a reasonable period. We may suspend or terminate access immediately for security risks, legal compliance, or violation of the Acceptable Use section above.

12. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via the dashboard or email, and continued use of the Service after the effective date constitutes acceptance of the revised Terms.

13. Governing Law

These Terms are governed by the laws of the jurisdiction in which Sofloom Solutions FZ LLC is registered, without regard to conflict-of-law principles, unless otherwise agreed in a signed order form.

14. Contact

Questions about these Terms can be sent to the contact address listed on your account or in your order form.